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What is the shipping cost for my order, and when will my order be sent out?
Shipping costs and delivery times vary depending on your location. Please visit our Shipping Info page for full details.
Do you ship to my country?
Yes – Late Nine ships worldwide. Most countries can be selected during checkout. If you can’t find your country, please contact us at hello@late-nine.com, and we’ll do our best to help.
How can I track my shipment?
Once your parcel has been shipped, you will receive a tracking number by email.
Sweden: Orders are sent with PostNord/DHL and delivered to your chosen service point at checkout.
International orders: Shipped with UPS or other couriers depending on destination. Please see alternatives when checking out.
What are your accepted payment methods?
We accept all major credit cards.
Do I have to pay international taxes and duties?
This depends on your location. Details are available on our Shipping Info page.
Where can I find sizing information?
Sizing charts are available on each product page. If you can't find it, contact us at hello@late-nine.com
Where are your products produced?
All of our products are proudly made in Europe. Please check the garment tag for more details or contact us for more information.
Can I make changes to my order?
We start processing your order immediately, so changes are only possible within a very limited timeframe. During busy periods such as sales, holidays, or new releases, we may not be able to make changes in time. Please contact us as soon as possible at hello@late-nine.com if you need assistance.
I did not receive my order confirmation.
Order confirmations are sent automatically to the email address entered at checkout. Please check your spam folder. If still missing, there may have been a typo in your email address—contact us at hello@late-nine.com and we’ll fix it.
When will I receive my order?
Delivery times depend on your location. Please see our Shipping Info page for details.
What is Late Nine’s return policy?
You may request a return within 14 days of delivery. Late Nine will take a small handling fee for your return.
How do I register my return?
Please email hello@late-nine.com to request your return slip.
Does Late Nine provide a return label?
Yes, we provide a return label. All returns must be handled via us.
How do I send my order back?
Contact hello@late-nine.com to receive your return slip. Please make sure to include your order number in the return.
Clearly mark the package as RETURN on any customs paperwork if needed.
Can I exchange items?
We do not offer direct exchanges. If you would like a different size or item, please place a new order and we will issue a return slip.
When will I receive my refund?
Returns are processed within 3-5 business days of arrival at our warehouse (longer during peak periods). Refunds are issued to your original payment method within 3-5 business days.
My product has a defect!
Please contact us at hello@late-nine.com with details and photos. Our team will get back to you as quickly as possible.